FREQUENTLY ASKED QUESTIONS
Before you move in, we will complete any maintenance items that we observe, paint, commercially clean, and clean or replace the floor coverings.
No, but the The Ponds staff will ask if it is ok to enter if you are not home.
Yes, we have on-site maintenance and after-hours emergency On-Call Maintenance.
Please call the 630-357-7711 front office to get help, and we have technicians available for emergency repairs 24/7.
Call the 630-357-7711 front office, and if the lockout occurs after office hours, simply call the office and our emergency maintenance team will respond. There is a $55 charge for a lock out.
Yes Each apartment comes with 1 assigned parking spot at $10 per month. We also offer carports at $30 per month and we have plenty of visitor parking.
We have sparkling swimming pool, playground, outdoor kitchen with a firepit, fitness center, clubhouse, and a conference center.
Our pool is open Memorial Day to Labor Day. Our hours may vary.
The Ponds is pet friendly at - contact our front office for more details.
Each apartment has a electric stove, refrigerator, dish washer, and built in microwave.
We do not currently provide furnished apartments, although we can help you partner with referrals for furniture rental.
Once all information needed to process the application has been received, final processing generally takes 24 - 48 hours.
Payments can be made by checking account, debit card, or credit card on your online portal account (credit cards may have an extra fee)
Yes, we require renters insurance at The Ponds of Naperville. You may take this directly from us for $14.95 per month.
Comcast is the preferred cable provider at The Ponds of Naperville.
Your lease provides for a termination fee if you need to end your lease before the end of the contracted term
You would call The City of Naperville to set up your electric in your name.
You are responsible for all the utilities: water, sewer, trash, gas, common area electric, pest control, and electric in your home.
Yes we are 3 miles from the Naperville train station and 10 miles from The Aurora train station.
We are located on the corner of 75th and Modaff Rd in Naperville.
You can apply online using our web portal.
All work orders at The Ponds are completed in the order of which they are received with any emergencies taking precedent. We strive to have our work orders completed within 48 hours.
Employment, income, rental history, credit, and criminal background information are a part of our screening process.
No washer/dryer connections in the apartment homes. They are in a separate laundry facility on the 2nd floor however we are in the process of renovating all our homes so that they will have a washer and dryer in them.
Currently at this time due to COVID we are not accepting walk-ins.
We currently offer a $300 rental referral fee.
We are available 9am - 6pm Monday to Friday, and 10am - 5pm on Saturday. We also have a call center who helps us answer telephones when we are tied up or you can reach us by email at The Ponds of Naperville
The Community Leasing Office will provide you with the information on specific available homes.
District 204-Indian Prairie School District.
Naperville has an abundance of shopping, boutiques, and restaurants. We also sit only 4.5 miles from The Fox Valley Mall.